simply character ’ return policy
White Orchids is committed to providing great customer service. If you have a problem with your order please contact us via email, stating your order number, relevant product number, fault or problem and your contact details. We will reply with instructions on how to return your item to us
Please notify us within 14 days in the case of non-delivery, shortage, incorrect items, faults or damages. White Orchids accepts returns of faulty items only, not items that are ordered and not liked. Due to hygiene reasons and in compliance with EU regulation, we cannot take items that are opened and tried on. White Orchids will accept items that have a genuine manufacturing fault that is brought to our attention promptly. White Orchids does not offer a warranty to any customers to whom you resell our products and we cannot be held accountable for damages that result from the misuse of the product. Please note that credit notes and promotional vouchers cannot be used at the same time. Promotional vouchers cannot be used in conjunction with any other offer.
First order return policy
You can return your first order for any reason with no question asked, provided it is returned within 7 working days and the products are not used and are in new and resalable condition with the original packaging. You will receive full refund/coupon after the return is received and checked; Refund/Credit takes up to 15 working days to be processed. The refund does not include any postage from both sides.
We offer free standard delivery to UK mainland and £15.99 tracked and signed for anywhere else in the world. We will send your tracking number to you as soon as possible, so you will be able to track your package.
Important Notice for Customers outside the UK
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Currency of transactions
We accept payment in British Pounds (£), US Dollar ($) and Euros (€)
Detailed Terms and Conditions are as follows:
This page (together with the terms set out in other pages of our website) sets out the terms and conditions on which we supply the goods (“Goods”) listed on our website www.amariellelongerie.com (“our website”) and any other media such as leaflets to you. Please read these terms and conditions carefully before ordering any Goods from our website. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions. No other terms are implied by trade, custom, practice or course of dealing.
Before placing your order, you will be required to click on the button marked “CONFIRM” to accept the terms and conditions. Please understand that if you do not wish to accept these terms and conditions, you will not be able to order any Goods from our website.
1. Information about us
1.1 www.simplycharacter.com is a website operated by White Orchids (“we/us/our/Company”). We operate in the United Kingdom
1.2 To contact us telephone our customer service team at +44(0) 333 444 0625 or email us
2. Your Status
2.1. By placing an order through our website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts; and
3.How the contract is formed between you and us
3.1 Please follow the onscreen prompts to place an order. Before submitting your order you will be given the opportunity to review your order and amend it. You are responsible for ensuring that your order is complete and accurate. If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat the Contract as being at an end. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
3.2 After placing an order, you will receive e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by taking payment, sending you an email confirming that the Goods have been dispatched and subsequently delivering the Goods. The contract between us (“Contract”) will only be formed when we accept your payment, or you the dispatch confirmation (whichever is sooner).
3.3 The Contract will relate only to those Goods whose dispatch is confirmed in our confirmation email. We will not be obliged to supply any other Goods which may have been part of your order.
5.1. All descriptions, photographs or illustrations contained in our catalogues or on our website are for illustrative purposes only and are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images. We cannot guarantee that Goods will always be in stock and available.
5.2. All Goods shown in our catalogues and on our website are by different designers and labels unless otherwise stated.
5.3 All goods are packaged in gift box wrapped with matching tissues/paper
6. Availability and delivery
6.1. Delivery details are set out our website. We shall endeavour to deliver your order within the delivery times specified on our website (which run from the date on which we send you email confirmation that the Goods have been dispatched). However, any dates specified by us for delivery of the Goods are intended to be an estimate only and time for delivery shall not be of the essence.
6.2. Delivery is complete once the Goods have been unloaded at our delivery carrier’s premises (“delivery” or “deemed delivery”) and the Goods will be at your risk from that time. You, or your representative, will be required to sign to accept delivery of the Goods when they arrive at the final destination.
6.3. If for any reason you fail to accept delivery of any of the Goods or if we are unable to deliver the Goods because you have not provided appropriate instructions or documents:
6.3.1. risk in the Goods shall pass to you (including for loss or damage caused by our negligence); and
6.3.2. the Goods shall be deemed to have been delivered; and
6.3.3. we may store the Goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
6.4.1 If you fail to take delivery within 10 days after the date on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, charge you for any shortfall below the price of the Goods.
6.4. We may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the Contract.
7.1. The quantity of any consignment of Goods as recorded by us on despatch from our place of business shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
7.2. We shall not be liable for any non-delivery of Goods (even if caused by our negligence) unless you give written notice to us of the non-delivery within 14 days of the date when the Goods would in the ordinary course of events have been received.
7.3. Subject to condition 7.2, Our liability for non-delivery of the Goods shall be limited to issuing a credit note at the pro rata Contract rate (for such portion of the Goods that were not delivered) against any invoice raised for such Goods or refunding to you any payment which you have made to us for the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an event outside our control (see condition 16.4), or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
8.Risk and title
8.1. The Goods will be at your risk from the time of delivery or deemed delivery.
8.2. Ownership of the Goods will only pass to you when we receive full payment (in cleared funds) of all sums due in respect of:
8.2.1. the Goods, including delivery charges; and
8.2.2. all other sums which are or which become due to us from you on any account.
8.3 Until payment has been made and title in the Goods has passed to you, you shall be in possession of the Goods as bailee for us and you shall store the Goods separately and in an appropriate environment, shall ensure that they are identifiable as being supplied by us and shall insure the Goods against all reasonable risks.
8.4 In the event that you sell or transfer the Goods to a third party before legal and beneficial title has passed to you under the Contract, the proceeds of the sub-sale or transfer (or such proportion as is due to us) shall be held by you on our behalf. You shall ensure that such moneys are held separately from, and are in no way mixed with, any other moneys or funds, and that all moneys held on our behalf are identified as such.
8.5 We reserve the right to repossess any Goods in which we retain title without notice. You irrevocably authorise us to enter your premises during normal business hours for the purpose of repossessing the Goods in which we retain title or inspecting the Goods to ensure compliance with the storage and identification requirements of condition 8.3.
9.Price and payment
9.1. The price of any Goods will be as quoted on our website at the time you submit your order, except in cases of obvious error.
9.2. Prices are liable to change at any time, but changes will not affect any orders which we have already accepted. We also reserve the right to add, alter, or remove special offers from time to time and as necessary.
9.3. Our website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our website, we will normally inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
9.4. Payment for all Goods must be by credit or debit card and PayPal. We accept payment with most major credit and debit cards, including, Visa, Mastercard and Maestro. Payment must be made at the time of the order or otherwise in accordance with such credit terms as we have expressly agreed with you. Where payment is made at the time of the order, we will not actually charge your credit or debit card until we despatch your order. The time for the payment of the price shall be of the essence of the Contract.
9.5 Payment must be made in full for your order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
10.1. We warrant that (subject to the other provisions of these terms and conditions) on delivery the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979 and shall conform in all material respects with their description. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
10.2. We shall not be liable for a breach of the warranty in condition 10.1 unless:
10.2.1. where any fault or damage would be apparent on reasonable careful inspection, the Goods are returned to us at your expense within 14 days of the date of delivery (we recommend that you use recorded delivery and keep your proof of postage); and
10.2.2. we are given a reasonable opportunity of examining the Goods in order to determine in our reasonable discretion that the Goods are defective as a result of faulty materials or workmanship.
10.3. We shall not be liable for a breach of the warranty in condition 10.1 if:
10.3.1. the defect arises because you failed to follow our verbal or written instructions as to the storage, use or maintenance of the Goods or (if there are none) good trade practice; or
10.3.2 you alter or repair such Goods without our written consent; or
10.3.3 the defect arises as a result of fair wear and tear, wilful damage or negligence.
10.4. We shall not be liable to you for any alleged loss, theft or damage of the Goods in transit unless this is notified to the carriers and ourselves immediately following delivery and, where it is alleged that the Goods are damaged, the Goods are returned to us in accordance with condition 10.2.1.
10.5. Subject to conditions 10.2, 10.3 and 10.4, if any of the Goods do not conform with the warranty in condition 10.1, we shall credit you with the price paid for such Goods.
10.6. If we comply with condition 10.5, we shall have no further liability for a breach of the warranty in condition 10.1 in respect of such Goods. In particular, but without limitation, we shall have no obligation to replace the Goods.
10.7. For hygienic reasons, we do not accept returns on worn or opened items.
11.Limitation of liability
11.1. Except as set out in condition 10.1, and for the conditions implied by section 12 of the sale of Goods Act 1979 (as amended), all warranties, conditions and other terms implied by statute or common law are to the fullest extent permitted by law, excluded from each Contract. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
11.2. Nothing in these terms and conditions excludes or limits our liability:
11.2.1. for death or personal injury caused by our negligence; or 11.2.2. for defective products under the Consumer Protection Act 1987; or
11.2.3. for any matter which it would be illegal for us to exclude or attempt to exclude its liability; or
11.2.4. for fraud or fraudulent misrepresentation.
11.3. Subject to conditions 11.1 and 11.2:
11.3.1. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price to which the claim relates; and
11.3.2. We shall not be liable to you for loss of profit, loss of sales, revenue or business, pure economic loss, loss of business opportunity, loss of anticipated savings, or depletion of goodwill in each case whether direct, indirect or consequential, or any costs, expenses or claims for indirect or consequential loss whatsoever (howsoever caused) which arise out of or in connection with the Contract, with the supply of the Goods, or their use or resale by you.
11.5 You shall be responsible for ensuring that, except to the extent that instructions as to the use or sale of the Goods are contained in the packaging or labelling of the Goods, any use or sale of the Goods by you is in compliance with all applicable statutory requirements and that handling and sale of the Goods by you is carried out in accordance with directions given by us or any competent governmental or regulatory authority and you will indemnify us against any liability loss or damage which we might suffer as a result of the your failure to comply with this condition.
12. International Sales
12.1. We deliver internationally to all countries around the world. If you order Goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
13. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to White Orchids at the address set out in these terms and conditions or such other address as we notify to you. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. Transfer of rights and obligations
15.1. The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. Termination and Events outside our control
16.1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;
b) you fail to pay any amount due under the Contract on the due date for payment;
c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business [or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
16.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
16.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
16.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (including but not limited to power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or the failure of our suppliers and delivery couriers to do what they were supposed to do).
17. Intellectual property and limited use of website material
17.1. The Buyer recognises and agrees that all copyright, database rights, trademarks and other intellectual property rights in all material and/or content of the Company’s catalogues and its website is owned by the Company or its licensors and shall remain at all times vested in the Company or its licensors unless otherwise agreed by the Company or its licensors in writing.
17.2. Subject to conditions 17.3 and 17.4, the material and content in the Company’s catalogues and on its website is made available for the Buyer’s own non-commercial use only and, in relation to website material, the Buyer may only download such material and content for the sole purpose of using the Company’s website and to a single personal computer.
17.3. Except where otherwise stated, the Company permits the Buyer to use the photographic images of the Goods on the website to promote those Goods to its (the Buyer’s) own customers (but for no other purpose) and provided that this permission is provided in writing, and is non-transferable and revocable by the Company at any time.
17.4. The reproduction or use of any photographic images of models (persons) is strictly forbidden.
18. Waiver and Third-Party Rights
18.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 14 above.
18.4 The Contract is between you and us. No other person has any rights to enforce any of its terms.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. Entire agreement
20.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
20.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
20.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.
21. Our right to vary these terms and conditions
21.1. We have the right to revise and amend these terms and conditions from time to time. Once we have accepted your order, any variation of the Contract only has an effect if it is in writing and signed by you and us (or our respective authorized representatives).
21.2. You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we accept your order (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Goods).
22. Law and jurisdiction
Contracts for the purchase of Goods through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
These terms and conditions are made only in the English language. If they are translated into any other language, the English language text shall prevail.